PRIVACY POLICY

1. Introduction

Rayv is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the Platform.

2. Information We Collect

Personal Information:

• Phone number (OTP authentication)
• Email address
• Full name
• Unique username
• Instagram handle (optional)
• Public profile information, including username and Instagram handle, which may be searchable within the Platform
• UPI ID (for payouts)

Tax and Payment Information:

• PAN details where required for compliance
• Withdrawal and transaction history

Content Data:

• Campaign video submissions and metadata

Technical Data:

• Device type, browser, IP address
• Cookies and usage analytics

Creator Progression Data:

• XP earned, creator level, and submission history associated with your account

3. Purpose of Processing

We process personal data for:

• Account authentication
• Campaign participation and reward distribution
• Payment processing
• Verification of payment detail changes (e.g., UPI ID updates via email OTP)
• Tax and regulatory compliance
• Fraud prevention and security
• Platform features including trending videos and user search by username or Instagram handle
• Platform improvement and analytics
• Legal obligations

4. Consent

By using Rayv, you consent to processing as described here. Where explicit consent is required (such as PAN verification), we will obtain it separately.

Withdrawal of consent may limit access to certain features.

5. Information Sharing

We do not sell personal data. We may share limited information with:

• Campaign brands (submitted videos and username)
• Other users through Platform features such as search and trending video discovery (username and Instagram handle, where provided)
• Payment providers (UPI processing)
• Tax authorities (where legally required)
• Cloud infrastructure providers
• Legal or regulatory authorities

6. Data Security and Storage

We use industry-standard safeguards including encryption, access controls, and audits.

Payment-related data is stored in India in compliance with applicable RBI localisation guidelines. Other data may be processed securely with appropriate safeguards.

7. Data Retention

We retain personal data only as long as necessary, including:

• Account data while active
• Payout and transaction records for withdrawals and reward history
• Financial and tax records as required by law
• Content retained under the licence granted in the Terms
• Creator level and XP data retained while the account is active

8. Cookies

We use cookies and similar technologies for authentication, fraud prevention, and analytics. Users may disable cookies, but this may affect functionality.

9. User Rights

Under Indian law, you may request:

• Access to your data
• Correction of inaccuracies
• Deletion (subject to legal retention)
• Withdrawal of consent
• Complaint or support resolution

Requests can be made at support@rayv.ai.

10. Children’s Privacy

Rayv is strictly for users aged 18 and above. We do not knowingly collect data from minors.

11. Cross-Border Transfers

Some data may be processed outside India for cloud or analytics purposes, subject to lawful safeguards.

12. Third-Party Links

Rayv may link to third-party services. We are not responsible for their privacy practices.

13. Policy Updates

We may update this Privacy Policy periodically. Continued use constitutes acceptance.

14. Support & Complaints

If you have any privacy-related questions or concerns, contact us at:
Email: support@rayv.ai

We aim to acknowledge and resolve requests as quickly as possible, typically within 15 days.

15. Contact

General: info@rayv.ai
Support: support@rayv.ai