TERMS OF SERVICE

1. Agreement to Terms

By accessing or using the Rayv platform (“Platform”), operated by Rayv (“Company,” “we,” “our,” or “us”), you (“User,” “you”) agree to be bound by these Terms of Service (“Terms”). If you do not agree, you must immediately stop using the Platform.

These Terms are governed by the laws of India.

2. Eligibility

You must be at least 18 years old and legally competent to use the Platform. By using Rayv, you confirm that you meet this requirement. Rayv may suspend or terminate access if eligibility requirements are not met.

3. Account Registration and Authentication

To use certain features, you must create an account. You agree to:

• Provide accurate and complete information
• Keep your login credentials secure
• Not share OTPs, passwords, or account access
• Notify Rayv of unauthorized access immediately

Rayv uses Google Sign-In for account creation and login. Users must also verify their phone number using OTP authentication to access the Platform.

4. Campaign Participation and Submissions

Users may participate in campaigns by submitting original video content. By participating, you agree that:

• Only one submission per campaign per user is allowed
• Videos must be 6–15 seconds in MP4 or MOV format
• Content must be original and relevant to the campaign
• Content must not be illegal, obscene, hateful, misleading, or infringing
• Users may include music in submissions. However, videos containing copyrighted or third-party audio may not be eligible for winning rewards or for business reuse in advertising or promotions outside the Platform.

Rayv may reject, remove, or disqualify submissions that violate these Terms or applicable laws.

5. Business Use and Campaign Launching

Businesses may use Rayv to create and run marketing campaigns on the Platform. By launching a campaign, a business agrees that:

• Campaign budgets are paid upfront or as otherwise specified at checkout
• Rayv does not guarantee sales, footfall, or business outcomes
• Businesses are responsible for providing accurate campaign details, rules, and offers
• Businesses may not request illegal, misleading, or discriminatory content
• Submitted creator content may be used by the business under the content licence described in these Terms
• Rayv may remove or suspend campaigns that violate Platform policies or applicable law

All campaign fees are non-refundable once a campaign has started, except where required by law or at Rayv’s discretion.

6. Content Ownership and Licensing

You retain ownership of the content you create. However, by submitting content on Rayv, you grant Rayv and associated campaign brands a worldwide, royalty-free, non-exclusive licence to use, reproduce, modify, distribute, and display the content for campaign and promotional purposes.

You also allow Rayv to display your username and profile information in connection with your submission.

You confirm you have the rights necessary to submit the content.

7. Rewards, Coins, and Creator Levels

Rayv operates a reward-based coin system and a creator progression system for campaign participation.

Coins:

• Users may earn coins based on campaign outcomes
• Coins may be redeemed for cash payouts subject to platform rules
• When initiating a withdrawal, users select the number of coins to cash out. A confirmation screen displays the equivalent rupee amount before the transaction is finalised. Coins are deducted only upon the user confirming the withdrawal. The rupee value shown is determined by Rayv and may be adjusted at any time at Rayv’s discretion without prior notice.
• Coins are non-transferable between accounts
• Coins have no cash value until successfully redeemed

Note: The rupee value of your coins is shown on the confirmation screen before you approve each withdrawal. No fixed conversion rate is guaranteed.

Creator Levels & XP:

• Users earn XP for submitting valid videos and winning campaigns
• XP contributes to a creator level system that reflects engagement and achievement on the Platform
• Creator levels and XP are non-monetary and non-transferable
• XP and creator levels have no cash value and cannot be redeemed
• Rayv may modify, reset, or discontinue the levelling system at any time

Rayv may modify reward structures or redemption terms with reasonable notice.

8. Withdrawals and Payments

Users may request redemption of earned coins subject to:

• Minimum withdrawal amount: 100 coins
• Withdrawals are processed via UPI only
• A valid UPI ID registered in the user’s name is required
• Processing times may vary depending on banking and payment infrastructure
• Users may update their registered UPI ID by completing email OTP verification. Rayv reserves the right to introduce additional verification steps to prevent fraud.
• Rayv may place a short hold on withdrawals following a UPI ID change as a fraud prevention measure

Rayv may delay or withhold payouts in cases of fraud, abuse, policy violations, or legal requirements.

9. PAN Verification and Tax Compliance

Rayv complies with applicable Indian tax laws.

• Users may be required to provide PAN details once cumulative withdrawals exceed ₹10,000 in a financial year, or earlier if required under applicable law
• Rayv may, at its discretion, introduce tax deduction or reporting measures, including TDS, as required under applicable law as the Platform scales
• Users remain solely responsible for reporting any earnings from Rayv and filing their own tax returns

Rayv does not provide tax advice. Users should consult a qualified professional if needed.

10. Trending Videos and Search

The Platform includes a trending video feature that allows users to discover campaign submissions. Users may search for videos using campaign name, business name, username, or Instagram ID (where provided).

By using the Platform, you acknowledge that:

• Your submitted videos may appear in trending or search results visible to other users
• Public profile information, including username and Instagram handle, may be searchable within the Platform
• Your username and Instagram handle (if provided) may be discoverable through the search feature
• Rayv does not guarantee the appearance or ranking of any submission in search or trending results

11. Prohibited Uses

Users must not:

• Submit fake, plagiarised, or duplicate content
• Use bots or automation tools
• Engage in fraud, impersonation, or exploitation
• Create multiple accounts for unfair advantage
• Harass or abuse other users
• Violate any applicable law

12. Intellectual Property

All Rayv trademarks, branding, platform design, and intellectual property remain the property of Rayv or respective owners. No rights are granted except as expressly stated.

13. Suspension and Termination

Rayv may suspend or terminate accounts for violations, fraud, suspicious activity, or failure to provide required verification.

Unpaid rewards may be cancelled only where required for fraud prevention, abuse, or legal compliance.

14. Disclaimers and Limitation of Liability

The Platform is provided “as is” and “as available.” Rayv does not guarantee uninterrupted or error-free operation.

Rayv is not liable for indirect or consequential damages. Total liability shall not exceed the amount redeemed by the user in the preceding 12 months.

15. Indemnification

You agree to indemnify Rayv against claims arising from your misuse of the Platform, content submissions, or violation of these Terms.

16. Governing Law and Dispute Resolution

These Terms are governed by Indian law. Any disputes arising from your use of the Platform will be subject to the exclusive jurisdiction of the courts of Hyderabad, Telangana.

17. Changes to Terms

Rayv may update these Terms at any time. Continued use of the Platform constitutes acceptance of updated Terms.

18. Support & Complaints

If you have any questions, concerns, or complaints about Rayv, contact us at:
Email: support@rayv.ai

We aim to acknowledge and resolve requests as quickly as possible, typically within 15 days.

19. Contact

General: info@rayv.ai
Support: support@rayv.ai